Frequently Asked Questions

Shipping Information

What Shipping Methods Are Available?

We have partnered with City-Link to provide you quick delivery and responsive service.

How Long Will it Take To Get My Package?

Within Malaysia you can expect 2-3 working days delivery with the quickest turnaround.

Additional FAQ

This Agreement was last modified on 01 June 2020.

Warranty & Replacements

NEVER HIDE SUNGLASSES provides a one year limited warranty to the original purchaser from the date of purchase against manufacturer defects on official NEVER HIDE Sunglasses purchase from authorized dealer. We will replace any current style for one year from the original purchase date if we determine there's a manufacturer defect. if a style is no longer available or is discontinued. Our company will replace such style with a comparable current style (of equal or lesser value). This limited warranty does not cover scratched lenses as a result of normal use or any damage caused by accidents, abuse, use, misuse, or improper maintenance. This limited warranty does not include shipping cost. All freight and insurance must paid by the purchaser.

What Currency do you charge?

All transaction will be charged in Ringgit Malaysia

Accepted Payment

We only accept Master ,Visa and Paypal.

Where are my sunglasses orders being sent out from?

We have warehouse and offices where your orders will be processedand sent out from the respective countries as below:
Europe : France
Asia : China, Hong Kong, Malaysia, Singapore, Indonesia and Philippines.

When will my goods ship out?

Your order will be shipped out within one working day if the item is available in stock, if the item is not available, we will send you the email within one working day with the estimated waiting time.

Do I Need an Account to Place an Order?

You will need to create and account in order to make a purchase.

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